Guaranteed Excellence and Protection

At Joss Cues®, we stand behind every cue we build.

Since 1968, our family has been dedicated to crafting high-quality American-made cues that players can rely on for years of enjoyment. Every Joss cue is carefully inspected throughout the manufacturing process and again before it leaves our shop. We take great pride in our work and are committed to treating our customers fairly should a problem arise.

Limited Warranty

Joss Cues® warrants to the original purchaser that a new cue purchased through an authorized Joss dealer is free from defects in materials and workmanship. If we determine that a manufacturing defect exists, we will repair or replace the cue, at our discretion.

This warranty applies only to the original owner and is non-transferable.

What Is Covered

• Defects in materials
• Defects in workmanship
• Manufacturing-related issues determined by Joss Cues®

What Is Not Covered

Because we cannot control how a cue is used, stored, or maintained after purchase, the following items are not covered under warranty:

• Warpage
• Breakage
• Water or moisture damage
• Normal wear and tear
• Tips
• Ferrules
• Wraps
• Finish wear
• Bumpers

The warranty is also void if the cue has been modified, altered, repaired, or fitted with aftermarket products by anyone other than Joss Cues®.

Authorized Dealer Requirement

Warranty coverage is available only for cues purchased from authorized Joss Cues® dealers. Cues purchased from unauthorized sources, including private individuals and unauthorized online sellers, are not eligible for direct warranty service through Joss Cues®.

Need Assistance?

If you believe your cue may have a warranty issue, please contact the dealer from whom the cue was purchased. If you are unsure whether your situation is covered, we are always happy to inspect the cue and discuss available options.

Please include:

• Your name
• Return shipping address
• Daytime telephone number
• Description of the issue
• Copy of the original sales receipt (for warranty claims)

Customers are responsible for shipping costs to and from Joss Cues®.

Our goal has always been simple: build the best cues we can and treat our customers with honesty and respect. If you have questions, please contact us. We are always happy to help.